Refund policy

Last updated: 17 August 2026

At India Hobby Project (IHP), we carefully pack and check our products before dispatch. Since our products are creative DIY kits containing multiple individual components, we follow the return and refund guidelines below.

1. Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the package

  • Clear photographs/videos of the product and any damage

  • A brief description of the issue

After reviewing the request, we may offer a replacement, missing-item shipment, or refund, depending on the nature of the issue.

2. Missing Items

If any component listed under “Items Included” is missing from your kit, please contact us within 48 hours of delivery.

After verification, we will arrange to send the missing component where possible or provide an appropriate resolution.

3. Returns

We currently do not accept returns for change of mind, personal preference, incorrect selection, or partially/fully used kits.

Because our kits contain craft materials and components intended for creative use, products that have been opened, used, assembled, altered, or damaged after delivery are not eligible for return.

4. Cancellation

If you wish to cancel your order, contact us as soon as possible after placing it.

Cancellation requests can only be accommodated before the order has been dispatched. Once an order has been dispatched, it cannot normally be cancelled.

5. Refunds

If a refund is approved, it will be processed to the original payment method used for the order.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Shipping Charges

Shipping charges are generally non-refundable, except where the issue is due to an error on our part, such as dispatching the wrong product or an order arriving damaged due to handling.

7. Non-Eligible Situations

Refunds or replacements may not be provided for:

  • Change of mind

  • Incorrect product selection by the customer

  • Products that have been opened or used

  • Products damaged after delivery due to improper handling

  • Normal variations in handmade/creative materials

  • Missing items reported after the specified reporting period

8. How to Contact Us

For any return, refund, replacement, or damaged-order request, please contact IHP through our official customer support channel with your order number and relevant photographs/videos.

We review every genuine issue individually and aim to provide a fair resolution.

India Hobby Project reserves the right to assess each request and determine the appropriate resolution based on the circumstances of the order.